Terms & Conditions

•    We accept booking up to 12 months in advance.

•    For wedding cakes, we invite you for a sample tasting, but you have to come to our shop for the same personally. If you book an appointment, then we will give you a sample for tasting.

•    For cakes other than wedding cakes, you can place the order just 2 days before.

•    We don’t accept any order without partial or full advance payment. We accept payment either in cash, credit card, debit card, or PayPal. .

•    We take the briefing from you and try to make a cake very close to your imagination.

•   Cakes made to order must be collected as arranged. Preparation for personalized order cakes start as early as 24 hours before collection. Therefore, if you try to cancel your order within 24 hours of the collection time, it is highly unlikely that the shop will be able to cancel your order.

No refunds will be given for:

  • ·    Cancellations within 24 hours of collection time.
  • ·    Uncollected cakes- for whatever reason.

For Hygiene reasons, uncollected cakes will be destroyed after 24 hours of collection time.

•    We accept an amendment to your design, but you should request the same within 3-4 days before collecting the order.

•    We guarantee the best quality ingredients, yet don’t have any control of any material used in the coloring or fabricating agent. Kindly check all ingredients used before you place an order, especially if you have a food allergy.

•    All our products names are copyright protected. Any unauthorized use of our brand name, product names and/or designs for any commercial purpose can attract legal obligations.

•    We have no branches. Therefore, we do not guarantee the quality of our products if sold from any other outlets. So you should always buy or order our cakes from our registered shop or our authorized franchises only.

•    Our product pricing is fixed. Any requests for discounts will not be entertained.

•    For Franchise enquiries, you should fill up the online form or contact us directly at our registered address. No other means will be accepted and considered for the same.

•    Cupcakes are the items you can give a late order, subject to a maximum of 2 days, and we will accept it.

•    We do accept online orders but please make sure that the form is complete with your actual name and contact details.

•    Follow us on our social website page for customer feedbacks and review messages. We are always open to suggestions and will be happy to get recommendations. However, this is not mandatory.